Order Info

~ Checkout: This site provides a fast and easy checkout. New customers can set up an account or simply checkout as a "Guest". Note: Passwords are hashed, which means they are encrypted and not stored as text. Nobody, not even the site administrator (aka Em) has access to the encryption key. Therefore, if you forget your password, you can have a link emailed to your email address on the account and reset the password yourself. In addition, NO credit card data is stored on the site for your added security.

~ Returns: We provide a 30 day return from the date of purchase subject to the return policy and exclusions: Returned items must be unused, pre-authorized and in original package or container to receive a product refund or credit. In addition, item/s need to be in the same condition as received.

Exclusions include toiletries, essential oils and personal care products because we cannot verify such products have not been contaminated or unused - therefore be sure to select the smallest size available. In addition, digital files, CD's, books, made to order or custom items are not returnable unless there is a defect or error on our part.

Shipping and handling costs are not refundable unless goods are damaged in shipment or there has been an order processing error on our part.

~ Privacy statement: Em's Place does not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described in the Privacy Policy.

~ Shipping and Handling: Shipping/Handling charges (chart at bottom of page) are based on shipping via USPS (United States Postal Service) priority, ground, media or first class mail at Em's Place discretion, depending upon the size, weight and other factors for the parcel. Shipments include tracking with email sent to the customer. In some high value orders, Em's Place may opt for signature tracking. Sorry, no COD orders. If you need special shipping please call or write for information.

Sometimes a customer will place back-to back or close together orders. In that event, Em's Place will try to combine the orders into one shipment. If this is possible, the orders will ship together and a refund will be issued for the s/h on the lowest order amount, less a one dollar consolidation fee.

~ Premium/expedited shipping: Please contact Em's Place if you need expedited shipping and the cost.

~ International orders: Em's Place regrets that we currently do not ship to Canada or other international destinations. This is due to custom constraints, shipping costs, governmental bureaucracy and offshore payment scams.

~ Shipping Time: Items are shipped within 2 to 5 business days for regular shipping unless it is unusually busy or it is the holiday season. In some cases where an order includes, or is for a "made to order" product, the time to ship can take longer.

~ Out-of Stock Items: If your order includes an out of stock item, you will be contacted via phone or e-mail to see how you want to proceed. We do our best to update out-of-stock items on the web site as soon as this occurs. However, sometimes an order will come through before an out-of-stock notation can be posted. Em's Place doesn't put items on backorder due to the often lengthy delays in getting replacement stock.

~ Changes: Prices are subject to change without notice and do not include shipping charges. Products may be limited due to stock on-hand, growing season or availability.

~ Delivery or Damage: Please inspect the package at time of arrival and notify Em"s Place immediately if there is any shipping damage and to receive an RMA (return merchandise authorization) in order to obtain a credit or refund.

~ Not Deliverable: The shipping/handling is not refundable and the customer will incur any additional return shipping charges plus a 10% re-stocking fee for any order that is refused by the customer, or not deliverable to the shipping address on the order, and returned to Em's Place. Please make sure the shipping address submitted with the order is valid and entered correctly.

~ Brush, Razor and/or Manufacturer Warranties: Em's Place stands behind the products we sell. In the event a product is defective upon use we will work with the customer to receive a repair, replacement or connect the customer to the maker as applicable.

~ Refunds/Credits/Exchanges: Em's Place will exchange, credit or reimburse the customer for original shipping charges only in the event of damaged or defective merchandise. The customer will pay the return shipping to Em's Place before the returned merchandise cost is refunded, credited or exchanged. Customized, made to order or engraved items are not refundable unless there is a processing error or damage.

In the event the order was eligible for free shipping, if the order is returned for refund, the normal $7.95 s/h that would have applied without the free shipping offer will be deducted from the refund amount. In the event of an exchange, the normal s/h will apply to the outgoing shipment for the exchange items/s, and the customer incurs the cost of returning the item being exchanged.

~ In regard to the customer receiving an order: It is up to the customer to notify Em's Place if the order does not show up within 14 days of being shipped, or within 21 days of placing the order. Once the order is shipped, it is considered to be in the possession of the recipient unless informed otherwise. In order to trace a package with the postal inspector or try to determine what has transpired during shipment if the customer has not received the order during this time, we need to be notified in a timely manner, and the sooner the better. In any event, after 30-days the customer is presumed to have possession of the order when tracking or delivery confirmation shows the order has been delivered, and therefore there is no credit or refund after that time.

~ Aromatherapy and Body Care Notice: When using body care products on the skin, if any irritation or reaction should occur either increase the dilution - in the case of essential oil usage, or discontinue use. It is a good idea to do a patch test before using essential oils. Avoid contact with eyes and mucus membranes, and keep out of reach of children. Any information provided is for informational purposes only, and is not a prescriptive guide. Products are intended for external use only.

Consult with your physician or aromatherapy reference for advice or information concerning your specific therapeutic needs, or use of essential oils and naturally based body care products. In addition, consult with your physician or pharmacist to be sure there wouldn't be any product or essential oil/s conflict with any medication you may be taking, or any other health issues.

~ Natural products notice and information: Many of our products are derived from natural materials or ingredients. Therefore, any variations in size, color, aroma, texture or other differences that can happen with these materials are considered normal. In addition, natural body care products should be used, not stored on the shelf and best used within six months from purchase.

~ Copyright: The reproduction and copyright for all verbiage, site images and product images remain the property of Em's Place, and cannot be used without written consent or license. In addition, digital downloads are strictly for personal use and are not to be sold, distributed or otherwise reproduced for commercial purposes without express consent.

~ Disclaimer and Notice: Small objects, straight razors and other kinds of razors and blades are sharp and cuts can occur. The use of a straight razor, or any shaving and body care product, is at the user's own risk. Em's Place is held harmless and assumes no liability or responsibility for any person using razors, blades or any other body care product or sharp instrument. Products on this site are intended for adults. Always keep sharp objects, body care items and small objects away from the reach of children and pets.
While this page outlines our basic ordering, return and business procedures in a more simple and concise manner, please review the Privacy and Terms of Use sections for detailed information (aka the fine print).


Shipping: USPS Mail with Tracking:

Up to $15.00              $5.95
$15.01 to $35.00       $6.95
$35.01 to $89.00      $7.95
$89.01 and up......      FREE

If you need special shipping, please contact Em's Place prior to ordering.

Back to Top